(Updated) Effective Date: August 1, 2020
DignamDesign operates as a business and we expect clients to understand and respect our policies. Our goal as a web design and marketing company is to bring the highest value per pound spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to our clients.
We understand that sometimes “life happens” and you may need a refund on fees paid for services to DignamDesign. We try to be fair and create a policy that is a win-win for both parties. We will work with you to make you satisfied with our work. However, if a refund is requested and granted, all property created by DignamDesign including graphics, content, and code, will remain the property of DignamDesign.
Requests for payment due on all projects are not made until the project receives final approval from the client and the client form is completed. Payment is due within 3 business days once the invoice is received.
By signing up for our services and approving design, you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
General Refund Policy Guidelines
Web Design & Development:
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore, once a payment or deposit is made, it is non-refundable, unless agreed with DignamDesign. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are paid to paid to us in full at approval to start, but if a project gets cancelled, delayed or postponed by the client for any reason (including all previous domain registrations, not declared at consultation, any delay on provided content, delayed responses to email verifications), then all monies paid will be retained by DignamDesign and if applicable, an additional cost will be charged to the client for all work completed, time consumed and resources used, beyond what was already paid for, shall be charged to the client. All projects that are completed as defined in the brief are non-refundable.
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours or payments do not roll over to subsequent months. No refunds are provided for these. There are absolutely no refunds for any fees related to website maintenance services. Our annual support plans are dependent on the scope and size of a website and are reassessed on an annual basis. Especially for websites that we did not initially build, this form of website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework and specifics of a new client’s website, thus we require annual maintenance to be a paid in full yearly fee, unless determined otherwise. Monthly payments are only available for DignamDesign built products. These payments are also non-refundable.
Unless otherwise provided, you agree that until and unless you notify DignamDesign of your desire to cancel these services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, DignamDesign may suspend or terminate your account and pursue the collection costs incurred by DignamDesign, including without limitation, any arbitration and legal fees, and reasonable solicitor’ fees. DignamDesign will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
DignamDesign is not responsible for transferring websites to and from the DignamDesign’s web servers and reserves the right to charge for any web hosting transfer requests.
SEO & Internet Marketing:
Customer understands, acknowledges, and agrees that DignamDesign has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. DignamDesign is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site. SEO and marketing professional services require extensive resources, strategy, and consumes our time and incurs internal expenses. Therefore, payments made for SEO and marketing services, are non-refundable.
Setup fees are applied directly to expenses incurred by DignamDesign in the setup phase of any SEO or internet marketing campaigns and are non-refundable.
All sales of domain names are final once a domain name has been transferred to the client’s account. Domain names sales require a payment in full before transferring the purchased domain name.
We will ask the client for credit card payment info so that we can charge the client’s card for services provided or we will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
How Refunds Are Processed:
If you have paid using your credit card – the money will be transferred back to your credit card account within 14 business days after approval. If you paid using a check or money order, your refund will be returned to you by check